Faq
Frequently Asked Questions
Order & Shipping
What shipping methods do you offer?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping times may vary depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination. Additional customs fees or import taxes may apply and are the responsibility of the customer.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package's journey. You can also check your order status using the order number provided in your confirmation email.
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product category (Trousers, Skirts, Sweaters, and Coats). Please refer to the specific size guide available on each product page and measure yourself according to our instructions for the best fit.
Are your products true to size?
Our products are designed to fit according to standard sizing. However, we recommend checking individual product descriptions as some items may have unique fits. Customer reviews often provide helpful insights about sizing and fit.
What materials are used in your clothing?
We use high-quality materials including cotton, wool, polyester blends, and other premium fabrics. Specific material composition is listed in each product's description to help you make informed decisions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment information on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer price adjustments?
We may offer price adjustments for items that go on sale within 7 days of your purchase date. Please contact us at [email protected] with your order details for consideration.
If you cannot find the answer to your question here, please don't hesitate to contact us at [email protected].